If you are having problems with your Virgin box, or if you wish to complain about the service being received, call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free. Or call 0845 454 1111 from any other phone line.
If you wish to complain about any of the content you have seen on the [Channel One/Bravo/Living] video On Demand service, please email vodcomplaints@virginmediatv.co.uk
Alternatively, you can write to us at:
VOD Complaints
Editorial Compliance
Living TV Group
160 Great Portland Street
W1W 5QA
If we don’t deal with your issue in the way you wanted, you can write to the regulator for on demand programmes, The Association for Television On Demand. Here’s their address:
The Association for Television on Demand
PO Box 561
Walton on Thames
KT12 9DA
www.atvod.co.uk
If you wish to complain about any of the content you have seen on the [Channel One/Bravo/Living] live linear broadcast service then please contact Ofcom directly. Details of how to complain can be found at: www.ofcom.org.uk/complain
We also make programmes from Living TV Group available to watch whenever you want, via Virgin Media on-demand and the Sky Player.
To help you and your family decide which programme are right for you, both Virgin Media and Sky Player provide you with information about what you’re planning to watch, and offer tools to protect certain types of content with a PIN number or password.
However, if you feel that what you’ve chosen to watch is inappropriate in some way, Ofcom has some information for you about what to expect from on demand services. Remember: because on demand programming is actively chosen by the viewer, the rules are different from those for live broadcast TV. You can find more about the rules that apply to on demand services at www.ofcom.org.uk/complain
