Privacy & Security Questions
PRIVACY POLICY
- About Our Privacy Policy
- Information we collect
- Using your information
- Disclosing your information
- Protecting your information
- Accessing your information
- Marketing our products and services
- Cookies
- Links
- How do I contact you?
About our privacy policy
At Virgin Media Television Limited, we look after
your details carefully. We adhere strictly to the requirements of the
UK Data Protection Act 1998 and we're also registered on the public register
of data controllers which is looked after by the Information Commissioner.
This policy describes how we collect, use and look after the information
you provide us with when you use our online services. Please take a moment
to read our Privacy Policy so you know what choices you have about the
information we may ask you for. This policy may change from time to time
so it's a good idea to come back and read through it again, from time
to time.
What information will you hold about me?
This is what we normally collect about you to help us provide you with our services, and improve them even more, where we can:- Name, address, e-mail, telephone numbers, and date of birth
- Web usage information to develop and improve our web site
- Other data, from time to time, to help us provide you with improved products and services
Other data, from time to time, to help us provide you with improved products and services. We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.
Using your information
Collecting this information helps us better understand what you need from us. We use this information to help us better understand your requirements. Through this we believe that we can offer you more relevant and timely products and services and attempt to improve your experience with us. The main uses of your data are:
- To provide access to privileged areas of the website
- To administer contests and competitions and personalise your visit to our site.
- To enable us to review, develop and improve the products, services, and special offers online.
- To occasionally carry out market research.
- To send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you untick the relevant box provided when contacting us via email from the web site or click on the 'unsubscribe' link contained within such emails received from us.
Disclosing your information
We may provide information about you as follows:
- To employees and agents of Virgin Media Television to deal with any accounts, products and services provided to you by Virgin Media Television now or in the future.
- With your agreement, to Virgin Media group companies and other Virgin companies (e.g. Virgin Atlantic), whose products and services may be of interest to you.
We may use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify any individual for example, '10,000 people clicked on an advertisement yesterday'.
We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions or where we are required by law to disclose that information.
Protecting your information
Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your personal information, Virgin Media Television cannot guarantee the safety of any personal information you transmit to Virgin Media Television online.
Accessing your information
You're welcome to ask us what information we have about you, any time you like. If you need us to send it to you, it'll cost £10 - that covers the cost of our administration. If any of the details are incorrect, let us know and we'll amend them right away. If you would like us to send you your information please use the following contacts:
Marketing our products and services
We may, subject to your consent: (a) use your personal
information for the purposes of marketing our products and services to
you; and (b) use your personal information for the purposes of marketing
the products and services of other Virgin companies (e.g. Virgin Atlantic)
to you, and we may disclose your personal information to other Virgin
companies and our sub-contractors and agents for these marketing purposes.
If you have given us the consent referred to above, then from time to
time, we and other Virgin companies may contact you by mail, telephone,
email, other electronic messaging services (such as text, voice, sound
or image messages including using automated calling systems) or fax with
information about Virgin products and services (including discounts and
special offers). We will not disclose your personal information to third
parties for marketing purposes without your consent.
If you wish to receive marketing or promotional information from us and
other Virgin companies, and you have not previously given us your consent
when we asked you, please contact us using the details above.
If you're already receiving marketing and promotional information from
us and no longer wish to receive such information from us and/or Virgin
companies, please contact us using the details above.
Cookies
Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most website providers, Virgin Media Television uses cookies to enable us to make a link between you and the information you have provided to our website and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to.To ensure you get the best from our websites, we advise that users keep cookies active on their machine whilst visiting our website. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your ‘Security Settings’.
For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.
Links from this site to other sites
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.How do I contact you?
If you have any comments or queries concerning the web site or this privacy policy, please contact us using the contact details above.How do I contact you?
If you have any comments or queries concerning the web site, please use the contact above.